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Shipping, Delivery and Insurance

Carriers/Forwarders

All shipments are forwarded either by UPS or DHL (courier companies).

Where we ship

We ship our products to all destinations that the above courier companies support.

For more information, please contact us.

Services and Delivery Time

 

Air trasportation Service

Truck trasnportation Service

EU Countries

1-2 working days delivery

4-6 working days delivery

Europe (Rest/Non EU)

1-2 working days delivery

4-6 working days delivery

Rest of the world

2-5 working days delivery for most destinations

N/A

Tracking

A tracking number is always supplied to the customer:

  • via email from passionfashion’s representatives
  • via email from the forwarder (UPS or DHL)

With this tracking number, you can either monitor the progress of your shipment through the carrier’s website or contact the courier agency, if needed.

The carrier may also send, occasionally, an informative email when an unexpected delay has occurred.

Freight Cost

passionfashion has agreed on special prices with both courier companies.

The freight cost depends on:

  1. the total weight and sometimes on the number or boxes of the products to be shipped
  2. the recipient’s location
  3. the service chosen

The freight cost is always added in the invoice as an extra expense and paid by the customer.

Packaging

Packaging is made using hard carton boxes filmed with PVC.

You can expect that our packaging is secure in bad weather or harsh transportation conditions.

Insurance

passionfashion charges a small amount so as to cover the buyer in case of lost merchandise.
This coverage is offered only when the shipment is arranged via passionfashion’s account with the courier.

 

Extra costs for Non-EU countries

Customs Documentation/Declaration charges

An extra expense of 30euros will be charged to the invoice, which is the cost of the Customs Documentation/Declaration process.

Customs Duties

If customs duties apply (from the destination’s local authorities), they are always responsibility of the customer.