Shipping, Delivery and Insurance

Carriers/Forwarders

All shipments are forwarded either by UPS or DHL (courier companies).

Where we ship

We ship our products to all destinations that the above courier companies support.

For more information, please contact us.

Services and Delivery Time

	Air trasportation Service	Truck trasnportation Service
*EU Countries***	1-2 working days delivery	4-6 working days delivery
*Europe (Rest/Non EU)*	1-2 working days delivery	4-6 working days delivery
*Rest of the world*	2-5 working days delivery for most destinations	N/A

Tracking

A tracking number is always supplied to the customer:

via email from passionfashion’s representatives
via email from the forwarder (UPS or DHL)

With this tracking number, you can either monitor the progress of your shipment through the carrier’s website or contact the courier agency, if needed.

The carrier may also send, occasionally, an informative email when an unexpected delay has occurred.

Freight Cost

passionfashion has agreed on special prices with both courier companies.

The freight cost depends on:

the total weight and sometimes on the number or boxes of the products to be shipped
the recipient’s location
the service chosen

The freight cost is always added in the invoice as an extra expense and paid by the customer.

Packaging

Packaging is made using hard carton boxes filmed with PVC.

You can expect that our packaging is secure in bad weather or harsh transportation conditions.

Insurance

passionfashion will cover the buyer in case of lost merchandise.
This coverage is offered only when the shipment is arranged via passionfashion’s account with the courier.

Customs Duties for Non-EU countries

If customs duties apply (from the destination’s local authorities), they are always responsibility of the customer.